Refund policy

We want you to love your purchase! If something isn’t right, we’re here to help.

30-Day Returns

We accept eligible returns requested within 30 days of delivery.

To qualify for a change-of-mind return, items must be unused, unworn, unwashed, and in their original condition, with original packaging and any included accessories.

Proof of purchase is required.

Beauty Devices

All Glomood beauty devices are sold brand-new.

For hygiene reasons, Glomood devices must be unused and returned in their original packaging to qualify for a change-of-mind return.

We do not accept change-of-mind returns on used beauty devices. This does not affect your rights if a product arrives damaged, defective, or incorrect.

Apparel

Eligible non-custom apparel may be returned within 30 days of delivery if it is unworn, unwashed, and in its original condition.

Print-on-demand apparel is made specifically for each order and is final sale for change- of-mind purchases, incorrect size selection, or color preferences. We do not accept returns or exchanges for these reasons. 

If your print-on-demand item arrives damaged, defective, or incorrect, please contact us with your order number and photos so we can review the issue and arrange the appropriate resolution. This policy does not limit your rights under applicable consumer protection laws.

How to Start a Return

Email thevibrantspectrum@gmail.com with your order number and reason for the return.

Please wait for return approval and shipping instructions before sending your item.

Do not send returns without contacting us first. We will provide the appropriate return address after reviewing your request.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

If you receive an incorrect, damaged, or defective item, please contact us so we can arrange an appropriate resolution, including return shipping at our expense when a return is required.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if anything is damaged, defective, missing, or incorrect.

Include your order number and photos when possible so we can resolve the issue promptly.

Lost or Missing Packages

If your tracking shows an issue or your package has not arrived, please contact us. We will review the tracking information and work with the shipping carrier to help resolve the situation.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are generally nonrefundable for change-of-mind returns. This does not affect any rights you may have under applicable law.

Exchanges

For eligible products, please contact us if you would like a different size, color, or item. When appropriate, we may recommend returning the original item and placing a new order.

Print-on-demand apparel is made to order and cannot be exchanged for a different size, color, or change of preference. If an item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution. 

Questions?

We’re happy to help!

Email: thevibrantspectrum@gmail.com

This policy does not limit any rights or remedies provided by applicable consumer protection laws.